The City of Fayetteville has engaged BerryDunn to conduct a development process review. For this initiative, stakeholder engagement on Social Pinpoint will focus on the pre‑development Technical Review (TRC) process—Fayetteville’s optional pre‑application review service for applicants.

The City’s Technical Review Committee (TRC) is a multi-disciplinary team of city staff and external agencies that reviews development proposals—such as site plans, subdivisions, and certain multi-family projects—to ensure they comply with the city’s codes and ordinances such as, Unified Development Ordinance, engineering standards, and other regulations. Its purpose is to coordinate input from planning, zoning, engineering, fire, traffic, and utility departments, as well as agencies like NCDOT and the Public Works Commission, to identify issues early and streamline approvals for safe, compliant, and well-planned development.

Early and coordinated feedback can reduce unanticipated challenges and delays later in the formal application review. By listening to customers and partners about the TRC experience—what works well, what’s confusing, and what could be clearer—we can identify targeted improvements that save time and increase transparency before formal submittals begin.

The City has retained Berry Dunn McNeil & Parker LLC (BerryDunn) to assist the Department of Development Services conduct a review of the City’s site plan review and development permitting processes. BerryDunn is an independent Information Technology and management consulting company with experience working on permitting process improvement projects nation-wide. BerryDunn will assess the City's development review processes, gather input from staff and external stakeholders, and map how the process works today to identify issues and opportunities for improvement. They will then develop recommendations, and an implementation roadmap to help the City streamline coordination, improve communication, and enhance the development customer experience.

Input gathered here—along with staff interviews and focus groups—will inform the project’s assessment findings and recommendations. Feedback helps to identify the process challenges and future improvements the City will consider.

BerryDunn is hosting this public‑facing Social Pinpoint site to share updates and collect input. The team is also conducting an external web survey for external stakeholders (e.g., developers, property owners, architects, civil engineers). Open-ended and polling questions may also be used to collect additional feedback from external stakeholders throughout the project.

Use the feedback tools, including the survey, on this page to share your experience with the City’s TRC process and suggestions to improve clarity, timing, and coordination.