Welcome to the community engagement page for the Louisville Metro Government's constituent relationship system improvement project!
Louisville Metro Government is considering a new Customer Relationship Management (CRM) system to improve how residents and businesses access services and interact with Metro Government. This webpage gathers your feedback on your experiences and what tools, communication, and self-service options matter most to you.
Your responses will help guide future technological decisions to make Metro services more efficient, accessible, and responsive. Thank you for taking a few minutes to share your perspective.
To get involved, you can:
- Fill out the survey
- Share your ideas on the Ideas Wall
- Answer our Open Form Question
Background: Accela is the current Customer Relationship Management (CRM) system being utilized by Louisville Metro Government. Accela is being utilized by the public to submit services requests and report issues. The information on this page is designed to help you use the Louisville Metro Business Portal, Louisville Metro's 311 Reporting System, and the 311 Mobile App, which is currently operated by Accela. You can find more information on Metro's website.
Survey
Open Form Question
Ideas wall
What ideas do you have to improve our Metro311 request portal?
A link to current request types is at the top of this page. (max 140 characters).
15 April, 2026
Ms Wanda_CAO says:
I was looking for a link to street closures - I got this information. Navigation has been a little challenging getting where you want to be.
7 April, 2026
Citizen says:
The problems are not with the app. The problems are with Metro employees not doing their jobs in processing the req or fulfilling req.
6 April, 2026
YOYO says:
The portal works fine. Nobody checks it. I put in 2 requests for a garbage can. Nothing ever happened.
6 April, 2026
Frank_Ford says:
The problem is not with the app. The problem is with the response to the submissions in the app. It’s a human problem.
2 April, 2026
Ken Riddle says:
Be given a tracking number so you can follow progress. An email when project is completed. Direct access to people in charge.
1 April, 2026
Anonymous says:
See the comments that inspectors or workers put in the workorder and what they have completed
1 April, 2026
Anonymous says:
The service request number being sent to emails is confusing. We get a random number and in the middle of the conf. email the report #.
1 April, 2026
Anonymous says:
the categories on the app are confusing I.E. have the category streets and sidewalks and street and alley issue. Need more clarification
