Welcome to the community engagement page for the Louisville Metro Government's constituent relationship system improvement project!
Louisville Metro Government is considering a new Customer Relationship Management (CRM) system to improve how residents and businesses access services and interact with Metro Government. This webpage gathers your feedback on your experiences and what tools, communication, and self-service options matter most to you.
Your responses will help guide future technological decisions to make Metro services more efficient, accessible, and responsive. Thank you for taking a few minutes to share your perspective.
To get involved, you can:
- Fill out the survey
- Share your ideas on the Ideas Wall
- Answer our Open Form Question
Background: Louisville Metro 311 is the current system through Accela used by the public to submit services requests and report issues. The information on this page is designed to help you use the Louisville Metro Business Portal, Louisville Metro's 311 Reporting System, and the 311 Mobile App, which is currently operated by Accela. You can find more information on Metro's website.
Survey
Open Form Question
Ideas wall
What ideas do you have to improve our Metro311 request portal?
A link to current request types is at the top of this page. (max 140 characters).
