Welcome to the community engagement page for the Access Sunnyvale improvement project!

Thank you for your interest in the Sunnyvale CRM Project! Your participation was crucial to the success of this initiative. We valued the insights and feedback from community members like you, who knew the City and were dedicated to making it an even better place.

To get involved, you:

  • Filled out the survey
  • Attended a community focus group or pop-up event (see Past Events)
  • Shared your ideas on the Ideas Wall
  • Answered our Open Form Question

We appreciated your time and effort in contributing to this project. Your input helped shape the future of Sunnyvale! Currently, we are in the Request for Proposal (RFP) process. This phase involves evaluating proposals from various vendors to select the best solution for our CRM system. Your feedback has been instrumental in guiding this process, and we look forward to implementing a system that meets the community's needs.


Background: Access Sunnyvale is the City’s current Constituent Relationship Management (CRM) system used by the public to submit services requests, report issues or contact the City. There is an option to track the progress of service

Engagement Opportunities

Survey

Open Form Question

Access Sunnyvale service request options listed as icons and pictures. These are Utility. Neighborhood. Street or sidewalk. public records request. abandoned vehicle. graffiti. park maintenance. child car seat inspection. traffic. noise disturbance. speak

What service request types would you like to see added in Access Sunnyvale?

The picture above includes the current types of service requests.

Ideas Wall